Privacy Policy

How we collect, use, and protect your personal information.

Last updated: April 2025

1. Who We Are

House Clearance Carlisle is a professional house clearance company operating across Carlisle and Cumbria. Contact: info@houseclearancecarlisle.com | 0800 494 7220

2. What Data We Collect

When you use our website or contact us, we may collect: your name, email address, telephone number, location/postcode, and the content of any message you send us. We also collect basic technical data such as your IP address and browser type via server logs.

3. How We Use Your Data

We use your data solely to respond to your enquiry, provide a quote, and carry out the service you have requested. We do not use your data for unsolicited marketing and we never sell your data to third parties.

4. How Long We Keep Your Data

Enquiry data is retained for up to 12 months. Customer records relating to completed jobs are retained for up to 6 years for accounting and legal purposes.

5. Your Rights

Under UK GDPR you have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at info@houseclearancecarlisle.com. You also have the right to complain to the ICO at ico.org.uk.

6. Cookies

Our website uses only essential cookies required for the site to function. We do not use tracking or advertising cookies.